Privacy Policy for SMS Communications

At Eli Reyes Broker, we are committed to protecting your privacy and ensuring a secure experience when you engage with our SMS messaging services. This Privacy Policy outlines how we collect, use, and protect your personal information when you opt-in to receive text messages from us.

1. Information We Collect

When you sign up for our SMS messaging service, we collect the following information:

• Your mobile phone number.
• Any personal information you voluntarily provide during the opt-in process or in response to text messages (e.g., name, preferences).

We may also collect information about the type of device you use, the frequency of messages, and whether or not you open and interact with our SMS messages.

2. How We Use Your Information

We use the information we collect from you to:

• Send you SMS messages with updates, promotions, reminders, and other information related to our products or services that you have opted into.
• Respond to your requests for customer support or assistance via SMS.
• Improve our SMS messaging services and personalize content based on your preferences.
• Comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) guidelines.
  
  

3. Consent to Receive SMS Messages

By providing your mobile phone number and opting in to receive SMS communications, you explicitly consent to receive text messages from Eli Reyes Broker. You acknowledge that you have read and understood these Privacy Policy terms.

4. Opting Out and Data Retention

You have the right to opt out of receiving SMS messages at any time. To opt out, simply reply "STOP" to any of our messages. Once you opt out, you will no longer receive text messages from us unless you choose to opt-in again.
Your mobile phone number and other related data may be retained for a reasonable period after you opt out to ensure compliance with regulatory requirements and to prevent further messaging.

5. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with third-party vendors or service providers that help us deliver SMS communications (e.g., SMS gateway providers). These third parties are required to comply with privacy standards that protect your information.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as in response to a subpoena, court order, or government request. SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
  
  

6. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption and secure communication protocols, as well as regular monitoring of our systems for vulnerabilities.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal data we hold about you by contacting us at (201) 429-3155 and/or contact@elireyesbroker.com.
• Correction: If any of your personal information is incorrect or outdated, you may request to have it corrected.
• Deletion: You may request that we delete your personal information, subject to any legal or regulatory obligations.
  
  

8. Children’s Privacy

Our SMS services are not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under the age of 13. If you believe that we have inadvertently collected personal data from a child under 13, please contact us immediately so that we can take appropriate steps to remove that information.

9. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our SMS messaging services, or if you would like to exercise any of your rights regarding your personal information, please contact us at:
(201) 429-3155 and/or contact@elireyesbroker.com.

Key Legal Compliance Points:

• TCPA and Opt-In: You need to explicitly obtain consent from users (opt-in) before sending them SMS messages. This policy outlines that consent.
• Opt-Out: The policy explains the process for opting out of receiving messages, as required by law.
• Data Retention: Clearly state how long you will keep customer data and under what circumstances it might be retained after opting out.
• No Selling of Data: Make sure your policy states that you do not sell or trade personal information.
• Service Providers: If you use third-party providers to send SMS messages, they need to be mentioned as part of your data-sharing practices.